Privacy Policy

Last updated: April 9, 2026 · Effective immediately

Palki Motors Limited ("Palki Motors", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website palkimotors.com, contact us via WhatsApp, phone, or email, or interact with our services.

1. Information We Collect

1.1 Information You Provide

• Contact information: Name, phone number, email address, and mailing address when you inquire about our vehicles, fill out a contact form, or place a pre-order.
• Vehicle interest: Which vehicle model(s) you are interested in, pricing inquiries, and test drive requests.
• Transaction data: Payment details and order information when you purchase a vehicle or make a deposit.
• Communication data: Messages sent via WhatsApp, email, phone calls, or our website contact form.

1.2 Information Collected Automatically

• Device information: Browser type, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, click patterns, scroll depth, and navigation paths.
• Location data: General geographic location based on IP address (country/city level only).
• Referral data: The website or advertisement that directed you to our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our electric vehicles
• Process vehicle pre-orders, purchases, and deposits
• Provide after-sales service, warranty support, and vehicle maintenance
• Send you updates about your order status and delivery
• Improve our website, products, and customer experience
• Analyze website traffic and marketing campaign performance
• Comply with legal obligations under Bangladesh law

3. Analytics & Tracking Technologies

We use the following third-party services to understand how visitors use our website:

4. Cookies

Our website uses cookies and similar tracking technologies. These include:

• Essential cookies: Required for the website to function (e.g., theme preferences, language selection).
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics, Microsoft Clarity).
• Advertising cookies: Used to measure advertising effectiveness and deliver relevant ads (Meta Pixel).

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, delivery partners, and BRTA registration agents who assist in completing your vehicle purchase.
• Analytics providers: Google, Microsoft, and Meta for the purposes described above.
• Legal authorities: When required by Bangladesh law, court order, or government regulation.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Customer records: For the duration of your vehicle ownership plus 5 years (warranty and service records).
• Inquiry data: Up to 2 years after your last interaction with us.
• Analytics data: Aggregated and anonymized data may be retained indefinitely.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted communications (HTTPS), secure data storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent was the basis

To exercise any of these rights, contact us at mustafa@palkimotors.com.

9. WhatsApp Communications

When you contact us via WhatsApp, your messages are processed through Meta's WhatsApp Business platform. We use WhatsApp to respond to vehicle inquiries, share pricing information, and coordinate test drives and deliveries. WhatsApp messages are subject to WhatsApp's Privacy Policy in addition to this policy.

10. Children's Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Data

Palki Motors Limited is incorporated in Bangladesh and Singapore. Your data may be processed in these jurisdictions and by third-party service providers in other countries. By using our website, you consent to the transfer of your information to these jurisdictions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us